Description

Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.

Benefits

• Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.
• Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.
• Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.
• Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.
• Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.
• Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.
• Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.
• Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.

Features

• Support pages in website frontend for starting/accessing conversations
• Members can open a conversation directly, while visitors have to confirm their email first
• Admins can see and access open Conversations from backend
• Report Content button for any post types (configurable)
• Contact Owner button for any post types (configurable)
• Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
• My Conversations page to website frontend, to access own tickets by logged in users
• Custom support departments for website / report content / contact content owner / contact user
• Floating support buttons (contact, new messages) on all pages (can be disabled)
• Message counter in backend (site support) and frontend (for creators)
• Send webcam/screen/microphone recordings and file uploads in conversations
• Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact
• Custom form per department enables custom fields per conversation (ticket)
• Invite by email to fill a form, contact a department or join a new conversation
• Can messages, add to later messages for quick replies
• Integrates with MicroPayments Plugin for paid support (per conversation, message)
• Registration forms: register accounts in an external MySQL database, in example for VideoWhisper WebRTC server
• Multilanguage conversations with DeepL integration for translating messages on request

More features to come …

License

This plugin is released under a GPL license.